✅TERMS & SERVICES

1. Acceptance of Terms

Welcome to Aurevia Amora Marketing / (“the Company”).

By accessing our website, placing an order, registering as a member, or participating in our reward system, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Services.

If you do not agree with any part of these Terms, please discontinue using this website.

2. Product Information & Descriptions

2.1 Accuracy of Information

We strive to provide accurate product information (ingredients, usage, volume, instructions). All information displayed on our website shall be considered final.

2.2 Product Images

Due to lighting, device settings, and production batches, actual product color or packaging may vary slightly from the images shown, without affecting product quality.

2.3 Right to Amend

The Company reserves the right to adjust product prices, promotions, shipping fees, and availability without prior notice.

3. Orders, Payments & Processing

3.1 Order Confirmation

An order is considered confirmed once payment is successfully completed and you receive a system-generated confirmation.

3.2 Payment Methods

We accept:

Credit/Debit Cards

FPX Online Banking

E-wallets (if applicable)

Any additional methods provided on the platform

3.3 Order Processing Time

Orders are typically processed within 2–5 business days.

During festive seasons or peak campaigns, processing times may be slightly longer.

3.4 Right to Cancel Orders

The Company reserves the right to cancel orders due to stock issues, system errors, suspicious activities or potential fraud. Refunds will be issued if payment has been made.

4. Delivery & Shipping

4.1 Coverage Area

We currently deliver mainly within Peninsular Malaysia. Certain areas may require additional shipping fees.

4.2 Delivery Time

Shipping usually takes 3–7 business days depending on courier performance. Delivery delays may occur beyond our control.

4.3 Incorrect Address / Failed Delivery

If a parcel is returned due to incorrect address or failure to receive, customers will need to bear the cost of reshipment.

5. Return, Exchange & Refund Policy

To ensure hygiene and product safety, the following policies apply:

5.1 ✅ Eligible for Return/Exchange:

Within 48 hours of receiving the item, customers must provide:

Order number

Photos of the product(s)

Photos of packaging/box

Description of the issue

This applies to:

Damaged or leaking items

Wrong items delivered

Severe product defects

After verification, we will arrange:

✅ Replacement shipment, or

✅ Refund (partial/full depending on case)

5.2 ❌ Not Eligible for Return/Refund:

Opened or used products

Non-quality issues (personal preference, dislike of scent/texture)

Promotion items, gifts, or bundled goods

Damage caused by customer mishandling

5.3 ✅ Refund Processing Time

Approved refunds will be processed within 7–14 business days.

6. Membership & Reward Sharing System

We offer a membership-based reward system that allows members to earn incentives when referring customers.

The system is strictly compliant with Malaysian consumer, trade, and anti–money laundering laws.

6.1 Membership Registration

Members must provide accurate and truthful information to ensure proper reward calculation.

6.2 Reward Structure

Members may receive rewards based on:

Direct referral purchases

Indirect referral purchases

Reorder/repurchase rewards (if applicable)

All calculations follow the Company’s official system and policy.

6.3 Income Disclaimer

The Company does not guarantee income.

Earnings depend on individual sharing effort, sales performance, and market behaviour.

Any exaggerated earning claims are strictly prohibited.

6.4 Prohibited Activities

Strictly not allowed:

Fake orders

Self-purchasing loops for reward abuse

Identity fraud

Misusing company name for false income claims

Misrepresentation of product benefits or ingredients

Violations may result in:

✅ Reward cancellation

✅ Account suspension

✅ Legal action if necessary

7. User Account & Security

Users are responsible for protecting their login details and maintaining account confidentiality.

Suspicious activities should be reported to customer service immediately.

8. Intellectual Property Rights

All content including but not limited to:

Brand names

Logos

Packaging designs

Product descriptions

Photos

Website content

are the exclusive property of the Company.

Any unauthorized copying, reproduction, modification, distribution or commercial use is strictly prohibited.

Legal action may be taken against violators.

9. Privacy & Data Protection

The Company adheres to Malaysia’s Personal Data Protection Act (PDPA).

Customer data will not be sold, misused, or shared except when necessary for:

Shipping and logistics

Payment processing

Customer support

Legal compliance

10. Disclaimer

Website services may experience downtime or errors beyond our control.

Our products are household cleaning products and not medical items.

Results may vary depending on usage, household habits and environmental factors.

The Company will not be liable for damages caused by incorrect or improper use of products.

11. Right to Amend Terms

The Company reserves the right to update, modify, or revise these Terms at any time.

Updated versions will take effect immediately and apply to all users and orders.

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le'Almmora Premium Home Care Set (4 in 1)

le'Almmora Premium Home Care Set (4 in 1)

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